Kristen Will, MHPE, PA-C
Arizona State University

Kristen Will serves as the Director of Health Solutions Executive and Contining Education in the College of Health Solutions and is a Clinical Assistant Professor in the Science of Health Care Delivery graduate program. She is also a PhD student in the Edson College of Nursing and Health Innovation. Ms. Will's research interests encompass Interprofessional Education, Health Care Delivery, Team-Based Care Models and the patient experience. Ms. Will completed her undergraduate work at Western Michigan University in 1995 and her Physician Assistant training at Midwestern University, Downers Grove Campus in 1997. She then completed her Master’s in Health Professions Education in 2001 at Midwestern University, Glendale Campus. From 2001-2015, she worked clinically in the Division of Hospital Internal Medicine at Mayo Clinic Hospital in Phoenix, Arizona. Prior to her experience in Hospital Medicine, she practiced in Cardiovascular Surgery and primary care. Along with her clinical duties, she was the Program Director of the Mayo Clinic in Arizona Post-graduate PA Fellowship in Hospital Internal Medicine and Assistant Professor in the Mayo Clinic College of Medicine. She also served on the Mayo Clinic Arizona Education Committee. Ms. Will also developed and led a large interprofessional workgroup at Mayo Clinic and also currently serves on the ASU Interprofessional Education Workgroup team. Additionally, she is the immediate past President of the Association of Postgraduate Physician Assistant Programs and vice-chair of the steering committee for the National Collaborative for Improving the Clinical Learning Environment (NCICLE), an ACGME affiliate organization.

Presenting at the Nexus Summit:
Improving teamwork in busy practice teams calls for new training approaches. Our goal was to learn content and delivery preferences firsthand from primary care teams and co-create a training prototype to meet their needs. In interviews and focus groups, members of primary care teams identified learning priorities in the areas of patient engagement, teamwork and team wellbeing. Their preferred format was short, engaging, and immediately actionable. This workshop describes the co-creation, pilot testing and evaluation of a novel digital magazine approach to support teams and provide a training…
Healthcare is a complex and dynamic industry. It is often disjointed and fragmented as care is provided in a siloed manner. At the center of the healthcare industry, patients and their families often find the healthcare system difficult to navigate in order to effectively manage their own care. Healthcare providers can partner with patients and their families to coordinate care, collaborate on treatment plans and ultimately improve the outcomes for patients and their families. This phenomenon, known as team-based care, enables healthcare providers to come together and partner with patients to…