Susan Holmes-Walker, PhD, RN
Henry Ford Health System - Henry Ford Detroit

Susan Holmes-Walker, PhD, RN has a wide variety of experience in acute care, home care and academic settings. She is a qualitative researcher and currently works as a clinical quality facilitator for Henry Ford Health System in Detroit, Michigan. Her current role involves creating, implementing and sustaining interventions to prevent 30-day hospital readmission for patients with an acute congestive heart failure exacerbation. Analyzing data to determine intervention related patient outcomes is an integral part of this role.

Presenting at the Nexus Summit:
Re-admissions continue to plague our healthcare systems, and confusing discharge processes can be a factor in unintentional errors and increased ED/hospital utilization. To address these issues, I-MPACT, a Blue Cross Blue Shield of Michigan collaborative quality initiative, assembles hospitals and physician organizations to work as local “clusters” with patient participants to develop viable interventions. To aid in forming these new cross-institutional and interdisciplinary teams for quality improvement, I-MPACT provides experiential education through an interactive board game called "Get Me…