Karly Hendee, MS,RN
University of Michigan

Karly has been a nurse since 2007. Her nursing background includes experience in quality improvement, general medicine, pulmonary, cardiovascular surgery/telemetry at Michigan Medicine. Has been a Clinical Instructor for University of Michigan School of Nursing Undergrad program. She is currently working as a QA/Nurse Coordinator (Program Evaluation Specialist) for I-MPACT (Integrated Michigan Patient-centered Alliance for Care Transitions), a Blue Cross Blue Shield of Michigan Collaborative Quality Improvement.

Presenting at the Nexus Summit:
Re-admissions continue to plague our healthcare systems, and confusing discharge processes can be a factor in unintentional errors and increased ED/hospital utilization. To address these issues, I-MPACT, a Blue Cross Blue Shield of Michigan collaborative quality initiative, assembles hospitals and physician organizations to work as local “clusters” with patient participants to develop viable interventions. To aid in forming these new cross-institutional and interdisciplinary teams for quality improvement, I-MPACT provides experiential education through an interactive board game called "Get Me…